What Is KPO

The core value of KPO is migrating from a simple execution of a standardized processes to carrying out processes that requires advanced analytical, specialized and skilled knowledge workers.. It specializes in various other challenging sectors namely business research, Clinical research, Intellectual property research etc.

What Is KPO

KPO A brief explanation:

So what is this KPO? A typing error or a glorified abbreviation to replace BPO?

KPO is a new phenomenon that is picking pace in India. It is “Knowledge Process Outsourcing”. In simple words it is the upward shift of BPO in the value chain. Old BPO companies that used to provide basic backend or customer care support are moving up this value chain.

“Unlike conventional BPO where the focus is on process expertise, in KPO, the focus is on knowledge expertise.”

KPO is involved in services like valuation and investment research, patent filing, legal and insurance claim processing, etc, explains Ranjit Singh, CEO, Techbooks, a publishing KPO.

What’s in it for India?

According to a study carried out by Baring Private Equity Partners (India) Limited, a venture capital financing firm, the size of the KPO industry, the high-end services entailed in business process outsourcing (BPO) activities, has the potential to touch $16 bn by 2010 globally.

As per Nasscom estimates, the KPO industry is expected to grow by 45 per cent by 2010. Out of the $16 billion, which the KPO industry is likely to earn around $12 billion, would be outsourced from India.

The ideal KPO employee should possess domain specialization, computer skills & English proficiency. With the Indian way of education which lays great emphasis on higher education & specialization, a talent pool with specialized knowledge in any field is readily available.

There is also tremendous emphasis on mathematics and science, resulting in a large number of science and engineering graduates. These graduates would fuel the growth of KPO in India.

The cost advantage of Indian BPO is constantly being challenged by ever increasing might of China and Philippines. As it is mandatory for any living organism to mutate to stay alive in the ever changing environment, so is the case with business processes. Therefore change from BPO to KPO is inevitable and mandatory.